Patient Experience Improvement Project

Grampians Health, Ballarat Chemotherapy Day Unit (CDU), provides anticancer treatment and care for patients across the Grampians region. The CDU recognised that variations in a patient’s treatment journey can change daily and that these changes often led to treatment cancellations and delays. The impact of this was felt by the patient, their families and the staff providing care.

Aim: Improve the patient experience within our unit by streamlining their care and eliminating their time loss.