Frequently Asked Questions
Website
I can't remember my login details. How do I find these?
Your username is the email address you used when registering for CNSA membership. If you are unable to remember which email you used and/or your password for the CNSA website, please contact [email protected] or call 0439 464 250 and one of our friendly staff members will be able to email these through for you.
I can't remember my password! I tried to reset it using the Forgotten Password link but nothing came through to my email. How do I get my password?
If you have tried using the Forgotten Password link but haven't received a notification, please check your junk or spam folder to see if it's been filtered by your email provider. If you can't find it, no worries! Just contact [email protected] or call 0439 464 250 and one of our friendly staff members will be able to provide you with a temporary one.
Where can I change my password?
Once you log into the CNSA website, click on the My Account button located in the top right hand side of the webpage. From the options displayed select Manage Security. You can now update your password.
Events
I am a financial member of CNSA, but when I tried to register for a CNSA event, the system tried to charge me. How come?
If your membership is up to date you can attend CNSA webinars and local events for free. You need to log into to the CNSA website with your username and password to be able to register for free. If you cannot remember your login details, please contact [email protected] or call 0439 464 250 and one of our friendly staff members will be able to provide you with these and register you for the event you are interested in attending.
I registered for and attended a CNSA webinar/event and haven't received a copy of my CPD certificate. How can I get a copy?
When the CNSA feedback email is sent out to registrants who attended a CNSA event/webinar, it will contain a link to access your CPD certificate which can be found in the My Account > My Events page.
Membership
I no longer want to have my membership auto-renew each year. How do I opt out?
To stop your membership from automatically renewing each year, head to My Account>My Payment Methods and select the Opt Out option.
How do I pay my membership fees in quarterly payments rather than one lump sum?
If you’d like to pay your membership fees in quarterly instalments, select this option during the checkout process.
How much is my CNSA membership?
- Full Membership is $220 (GST Inclusive)
- Associate Membership is $185 (GST Inclusive)
- Early Career Cancer Nurse Membership is $100 for 18 months (GST Inclusive)
- Student Membership is by application only. Please click here for more information.
I want to set up my membership to auto renew each year. How do I do this?
If you would like to set up your membership to auto renew each year, select this option during the checkout process.
I currently pay in scheduled payments, but now want to renew my membership by paying in full. How can I do this?
If you have a scheduled payment set up you will need to contact [email protected] or call 0439 464 250 to cancel the payment schedule. Currently, there is no opt out option via the website for scheduled payments.
How do I update my credit card or bank details for my membership?
Once you have logged in to the CNSA website, click on the My Account button located in the top right hand side of the webpage. From the options displayed select My Payment Methods. You can now update your payment details.
I have not received a receipt for my membership renewal. How can I get a copy?
When you pay for your membership a receipt is automatically sent to your email address associated with your membership (check your junk folder just in case!). You can also download a copy of your receipt from My Account>Order History.
I received notification my membership has automatically been renewed so why do I keep receiving reminder notices to pay?
Auto renew just means your membership is rolled over to the new membership year to ensure you continue to receive your member benefits. If you are receiving reminders to make payment this means you have not opted in to have your payments automatically deducted from your nominated bank account or card and need to login into the CNSA website to make payment. Head to My Account>Order History to pay your outstanding invoices.
I’m receiving renewal reminders, but my profile shows my membership as active until 31 March 2025. Why is this happening?
Your membership will be showing as Active and expiring on the 31 March 2025 if you are a Full Member or Associate Member. This is because your membership has been automatically renewed to ensure you continue to receive your membership benefits. Unless you have previously opted in to have your membership payments come out automatically each year or you have a scheduled payment set up, you will continue to receive reminders to renew until you pay for your membership.
Why do I keep receiving reminders to pay my membership renewal when I have already paid this in full for the current membership year?
If you are receiving reminders to pay your membership renewal you may have previously opted in to have your payment come out automatically, and due to invalid or expired card/bank account details or insufficient funds, you received a reminder to make payment. If you are not sure if you have previously opted in to have your membership payment come out automatically each year, you can log in to the CNSA website and check in the My Account>My Payment Methods section. Alternatively, please contact [email protected] or call 0439 464 250 and one of our friendly staff members will be able to check for you.
Can I pause or adjust my membership while on maternity leave?
Yes, we can change your membership to maternity leave status, allowing you to continue accessing member-only content during your leave. If you have any payment schedules set up, we’ll cancel them for you as part of the adjustment. Please contact [email protected] or call 0439 464 250 and one of our friendly staff members will be able to arrange this for you.
